Terms of Delivery and data protection
Terms of Delivery and data protection
Travel Terms and Conditions
Terms of delivery and orders
Orders
You can order our tours either from our online store or by shopping at the Sea Lapland travel agency at Keskuspuistokatu 10, Kemi. After placing the order, you will receive an order confirmation in your email, which also serves as your travel ticket. The subscriber must be at least 18 years old or the subscriber must have a guardian's permission to order.
Payment Terms
Credit Card Payments
You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards.
OTHER TERMS OF THE TOUR
The tour operator has the right to cancel the tour due to a small number of participants or other force majeure reasons
A minimum number of passengers is required to carry out the tours. The tour operator has clause 10.1 of the general travel package conditions. on the basis of the right to cancel the tour if the number of passengers required to carry it out has not registered for the tour. In this case, the cancellation will be notified no later than 20 days before the start of the tour, and any payments already paid by the traveler will be returned to the account indicated by the traveler after the cancellation notification.
The tour may also have to be canceled due to other so-called due to a force majeure reason, when the trip cannot be arranged. The customer will be notified of the cancellation as soon as possible.
The tour operator's responsibility for damages
Joulupukin juna Oy is not liable for damages indirectly for damages caused to e.g. business matters, if e.g. the return from a trip is delayed.
The passenger's obligation to complain
A mistake that can be corrected already during the tour must be reported to the guide or another representative of the tour operator immediately when the mistake is discovered. If this does not happen, the passenger is not later entitled to invoke the error in the performance of the tour operator or other service provider.
Privacy policy
Registrar
Name: Joulupukin juna Oy
Phone: 040 553 6248
Address: Keskuspuistokatu 10 94100 Kemi
Contact person in matters concerning the register
Name: Minna Miettunen
Address: Keskuspuistokatu 10 94100 Kemi
Phone: +358 40 553 6248
Registry name
Joulupukin juna oy customer register
Purpose of personal data processing
Order information is stored and collected for accounting purposes.
(Personal data is collected through the contact form, through which the customer can leave a request for an offer or a question or feedback. The data is used in communication, customer relationship management and marketing.)
Personal information is also collected in connection with billing information. The processing of personal data has been outsourced in relation to accounting. Appropriate data protection agreements have been concluded with the accountant.
Data content of the register
The register contains the following information:
The customer is asked for first name, last name, phone number, address information and marketing permission. The contact form does not collect personal data, but the data is transmitted directly from one e-mail server to another.
Regular sources of information
Information about the customer can be obtained from, for example:
- Via the contact form on the Santa Claus Train Ltd website or via subscriptions
- From the customer, by email or telephone, in connection with a customer relationship, assignment or joint project.
- From billing information or from public contact details of a customer or partner
Regular disclosures of data
Joulupukin juna oy does not pass on the information in the register to third parties
Transfer of data outside the EU or EEA
No data will be disclosed to third parties
Principles for the protection of the register
The data can only be accessed by persons whose work is relevant to the data. For example, an accountant processes invoices. The data is not stored manually.
Right of access
A member of the Santa Claus train customer register has the right to check the data stored about him/her.
The right to request the correction of information
If necessary, the data subject should send a request for rectification to info@joulupukinjuna.fi and we will correct the information.
Other rights related to the processing of personal data
Right of prohibition
A member of the customer register has the right to prohibit the controller from processing data concerning him or her and to be removed from the list. For this purpose, there is a link "remove my data", where the recipient can remove his/her address from the register.
You can opt-out of cookie-based communications through your browser settings.
Invoicing data cannot be deleted, as they must be kept in accordance with the Accounting Act.
About cookies
We collect cookies on our website, some of which improve the technical usability of the page. Some collect information about users, and this cookie-based information may include, for example, content about the use of the page, such as which content is viewed most and which devices are used most (e.g. Google Analytics). These are so-called third-party cookies.
Cookies tell us about each user, but the information does not identify the user and they remain anonymous. Cookies are divided into three different categories. Essential cookies are those without which the site would not function properly. These are mandatory cookies, e.g. the user of the site can choose to use cookies through the information pack. The use of cookies can primarily be controlled through the settings of your browser, where you can, for example, clear all cookies or block third-party cookies.
Google analytics cookies are used to improve your experience on our website.